To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. WE WILL REFUSE AND SEND BACK ANY WORN ITEMS. We only accept exchange in a delay of 30 days of purchase. You’ll also need the electronic receipt or proof of purchase. Please also refer to our RETURN policy below.
If you received your order and would like to proceed on exchanging your item for another size OR/AND color, please contact us at INFO@NOBLEOFFICIAL.CA to inform us. We will then be able to tell you if, due to the exclusivity of our collections, the item is available in the desired size or color. If the exchange is possible, you will be able to make an appointment to exchange the articles and person (this allows you to try the products, ask your question and get advices by our team) or to simply get our courrier to come and pick up the exchange article by giving you your brand new package with the right articles in the right sizes/colors). Exchanges in our close area (Greater Montreal, and exceptions) are free of charges. Exchanges that our NOT in our close area (remote areas of Quebec, international, etc) may contain extra shipping fees. Do not hesitate to contact us to learn more about our exchange by delivery fees and learn if you destination is included or not.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. WE WILL REFUSE AND SEND BACK ANY WORN ITEMS. We only accept returns in a delay of 30 days of purchase. You’ll also need the electronic receipt or proof of purchase.
To start a return, you can contact us at INFO@NOBLEOFFICIAL.CA requesting a return. If your return is accepted, two options is offered:
-You can make an appointment to visit us at our headquarter to return your articles in person. This option avoids any extra shipping fees.
-You can send us back the items in their original package, following the instructions on how and where to send the package. Please note that this option may have extra shipping fees. Items sent back to us without first requesting a return will not be accepted. Please note that shipping fees are not included.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items. Due to hygiene, please note that lingerie items,swimsuits (*swim bottoms) and accessories such as socks and hats are also non-refundable purchases. WE WILL REFUSE AND RETURN ANY WORN ITEMS.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please also note that shipping fees are not included.